Asset Keeper Pro FAQ's |
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When I install Asset Keeper Pro, why does it say it's a demo version? Until you enter your activation code, Asset Keeper Pro will be in “demo” mode. Demo mode provides almost all the functionality of the live version with a few limitations. These will be readily apparent since you will receive a message indicating that the feature is not available in demo mode. Top |
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Where should Asset Keeper Pro be installed? Asset Keeper Pro should ONLY be installed on a local workstation. It should never be installed on a server! We recommend that installation be performed by a user with elevated or administrative privileges on the workstation in order to avoid compliations when downloading or installing updates. Top |
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Are there any special pre-cautions that should be taken when installing Asset Keeper Pro? There are separate installers for Windows and Mac that should be used to install Asset Keeper Pro on your local hard drive. You should not install Asset Keeper Pro on a network and run it from there since the performance will degrade significantly.. Top |
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Will Asset Keeper Pro prompt me to download the current release of Asset Keeper Pro? Yes, by default Asset Keeper Pro will check for an update every seven days if you are connected to the internet. This option can be changed on the Preferences screen. You can always check for an update at any time by clicking the Update AKPRO button on the Main Menu toolbar or selecting 'Check for Updates' from the Help Menu. If an update is available, you can choose to update now or later. Top |
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What resources are available for learning about Asset Keeper Pro?
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Can I access my data files on a network if I install Asset Keeper Pro on my computer? Yes. If Asset Keeper Pro is installed on your computer, you can access data files on your local computer, a network, or any drive that you can navigate to using Windows Explorer or Mac Finder. We recommend installing Asset Keeper Pro on each individual computer instead of a server because it will run faster and eliminate unnecessary network traffic. Top |
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How do I backup my data files? The best way to backup your data files is to use the option Backup/Restore in the File Menu. This option will allow you to backup your data files or restore data files from a previously created backup file. The backup files created are in standard "zip" format and can be viewed using any software program that reads standard zip files. Top |
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How do I rename a file? To rename a file, go to the File Manager and highlight the file you want to rename by clicking on any of its data in the grid. Then, click the Rename option on the toolbar and enter the new name and click the Rename buttom the screen that pops up. Top |
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How do I print reports for prior years? You can print reports for any prior years that were reset using the Reset for New Year option. To do this, select the year from the drop-down option on the Asset Reports screen. To switch back to the current year, simply select 'Current Year' from the same drop-down. You will also automatically be back to the current year when you leave the Asset Reports screen. Top |
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Why don't I advance to the next method when adding assets? When adding assets, you need to use the F2 key to advance to the next tabbed page. The F2 key is a shortcut key that tells Asset Keeper Pro that you are finished with the current page and you are ready to advance to the next page. If you are on the last page when you press the F2 key, Asset Keeper Pro will save the asset, calculate depreciation, and position you on the first screen ready for the next asset. Using the tab key or clicking on the page tabs at the top of the screen are not recommended methods of advancing to the next tabbed page. Top |
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Can I trade two assets for one? Yes, but first you must combing the two assets into one. To combine assets, select the option Combine Assets from Tools drop-down button on the Add/Edit Asset screen. Follow the instructions on the screen to combine selected assets. After the assets have been consolidated, you can trade the consolidated asset by clicking on the Trade option located in the Tools drop-down button on the Add/Edit Assets screen. Top |
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How do I enter an asset acquired, but not placed-in-service? Enter the asset normally; however, select Inactive for the Status Code field. No depreciation will be calculated for the asset until the Status Code is changed to Active. Since the date acquired field is also used as the date place-in-service, when the Status Code is changed to Active, you should also change the date acquired to the current date. Top |
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How often do I need to calculate annual depreciation? The procedure that we recommend is to add all your assets to your file for the current year, then run the Calculate Annual Depreciation option to determine if midquarter convention applies to the your current year additions. If you don't add any additional assets or make any changes to the current additions, you shouldn't need to run the Calculate Annual Depreciation option again since Asset Keeper Pro automatically re-calculates depreciation for assets edited, disposed or traded using the appropriate convention. Nevertheless, some users feel more comfortable running the Calculate Annual Depreciation option before printing annual reports for the current year. Although there is no harm to re-calculating annual depreciation using the option, most of the time, it is completely unnecessary. Top |
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Why doesn't my annual depreciation in the Add/Edit screen agree to my monthly depreciation report? If you've edited the asset the annual depreciation changes, you will need to run the Calculate Monthly Depreciation option to have those changes reflected in your monthly depreciation calculations. You may also want to verify that you haven't overridden the monthly depreciation calculations that could prevent the correct annual from being allocated properly when monthly depreciation is calculated. To determine if overrides are affecting your monthly depreciation calculations, click the "Override Montly Depreciation" button on the Book method tab while the asset is displayed in the Add/Edit screen. The amounts in the override screen should agree to the asset's current annual depreciation. Top |
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How do I expand my data file for an additional depreciation method? Run the option Add a Method on the Methods tab of the Client Information screen. This option allows you to add a new depreciation method to your data file. Top |
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Why do we recommend contacting us by email for technical support instead of a phone call? Sometimes a phone call is the easiest and fastest way to resolve an issue, but sometimes, an email will provide us with requisite details that make resolving your issue as efficiently as a phone call. We try to document issues that our users are having so that we can more appropriately assess whether a change to our software is warranted. Phone calls have a way of slipping through this process because they happen so quickly and without the proverbial paper trial. This is where an email goes a long way towards providing the necessary information towards making our software more efficient for you now and in the future. We know that it forces you to take the time to document in writing the issue that you are having, but it also allows us to more directly get to the heart of your issue and provide a complete and thorough resolution.c Top |
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What to do before contacting support? Our goal is to resolve your issue as quickly as possible. The best way to ensure that this happens is to provide us with specific instructions on how to duplicate the issue that you are having. Very often, this may require you to send us your data file so that we can duplicate the issue and provide a resolution or fix in as short a time as possible. If we have to create our own data in an attempt to duplicate the issue, the time to provide you with a resolution can increase exponentially. Top |
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How to contact us after hours? We will attempt to provide answers to your questions and solutions to your issues 24 X 7; however, the only way to efficiently do this is by email. If you attempt to call and we are not available to take your call, and email may be your best option. Top |