ACA 1095 Reporting FAQ's

1. What installation location is used when should ACA 1095 Reporting is installed?
2. Are there any special precautions that should be taken when installing ACA 1095 Reporting?
3. Will ACA 1095 Reporting prompt me to download the most current update?
4. What resources are available for learning about ACA 1095 Reporting?
5. Can I access my data files on a network if I install ACA 1095 Reporting on my computer?
6. How do I backup my data files?
7. How do I enter new employees?
8. Can I import my employee data?
9. What is the best way to contact technical support for questions regarding ACA 1095 Reporting?
10. What to do before contacting support?

What installation location is used when should ACA 1095 Reporting is installed?

ACA 1095 Reporting is normally installed in the Program Files (or Program Files(x86) for 64-bit Windows) and should only be installed by a user that has elevated or administrative rights on the computer. Failure to do so may cause problems when downloading and installing updates.

Are there any special precautions that should be taken when installing ACA 1095 Reporting?

There are separate installers for Windows and Mac that should be used to install ACA 1095 Reporting on your local hard drive. You should not install this program on a network since the necessary files are not installed locally and performance can be degraded significantly.

Yes, by default ACA 1095 Reporting will check for updates on a regular basis if you are connected to the internet. You can also check for updates at any time by clicking the Update button on the Main Menu toolbar or selecting the "Check for Updates" option located in the Help Menu. If an update is available, you can choose to update immediately or wait until a more convenient time.

What resources are available for learning about ACA 1095 Reporting?

• Help - Select the Help option from the Help menu or by clicking the toolbar button on the Home screen.
• Learning Resources - This option contains links to frequently asked questions, the ACA 1095 Reporting webpage, how to's, and a version history page.

Can I access my data files on a network if I install ACA 1095 Reporting on my computer?

Yes. If ACA 1095 Reporting is installed on your computer, you can create and access your data file on a local computer, a network, or any drive that you can navigate to using Windows Explorer or Mac Finder.

How do I backup my data files?

The best way to backup your data files is to use the Backup/Restore option in the File Menu. This allows you to backup your data file or restore a data file from a previously created backup.

How do I enter new employees?

Enter new employees by clicking on the Employees button on the main toolbar. There you can enter new employees, dependents and insurance coverage details.

Can I import my employee data?

Employer, employee, and dependent data can be imported from Excel spreadsheets using a very flexible mapping option. Default coverage codes can also be assigned during the import.

What is the best way to contact technical support for questions regarding ACA 1095 Reporting?

Email: support@proware-cpa.com

Phone: (402) 861-8800 (Hours: 8:30 am - 5:00 pm CST)

What to do before contacting support?

Our goal is to resolve your issue as quickly as possible. The best way to ensure that this happens is to provide us with specific instructions on how to duplicate the issue that you are having. Very often, this may require you to send us your data file so that we can duplicate the issue and provide a resolution or fix in as short a time as possible. If we have to create our own data in an attempt to duplicate the issue, the time to provide you with a resolution can increase exponentially.